PRIVACY POLICY - CONVERT APP

This Privacy Policy governs the manner in which CONVERT collects, uses, maintains, and discloses information collected from users (each, a "User") of the CONVERT App and associated platforms ("Platforms"). By using the Platforms, you consent to the practices outlined in this Privacy Policy.

CONVERT App, headquartered in São Paulo, Brazil, is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy was last updated on 09/30/2024.

1. Information We Collect

When you use the Platforms, we collect information in the following categories:

  • Personal Identification Information: This may include your name, email address, phone number, and Instagram profile.
  • Technical Data: We collect data about the device and network you use to access the Platforms, including IP addresses, browser type, and operating system.
  • Usage Data: We monitor your interactions with the Platforms, such as the pages you visit, features you use, and content you engage with.

2. How We Use Your Information

The data we collect is used to provide and improve the services on the Platforms. Specifically, we may use your data to:

  • Authenticate users and maintain security.
  • Personalize your experience and respond to support requests.
  • Send transactional emails and notifications related to your account and app updates.
  • Analyze usage trends and improve the performance of the Platforms.

3. Data Sharing

We do not sell, trade, or rent Users' personal identification information to others. However, we may share your data with trusted third parties to help us operate the Platforms, such as:

  • Cloud storage providers for secure data storage.
  • Service providers to assist with app development, data analysis, and support services.
  • When required by law or legal processes to protect our rights or comply with judicial proceedings.

4. Data Security

We implement appropriate data collection, storage, and processing practices and security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. User Rights

As a User, you have the right to:

  • Access the personal information we hold about you.
  • Request the correction or deletion of your personal data.
  • Object to the processing of your personal data in certain circumstances.

To exercise your rights, please contact us through the customer service channels provided below.

6. Retention of Data

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal obligations.

7. Changes to this Privacy Policy

CONVERT reserves the right to update or change this Privacy Policy at any time. We will notify Users of any significant changes by posting the updated Privacy Policy on the Platforms.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us via WhatsApp +55 (11)97491-6497, direct message on Instagram @convert.app, or email us at oi@myconvert.app.